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Institutional Intelligence

How to Build an Effective Organization

by Gordon T. Smith

Institutional Intelligence
  • Formats: epub, pdf, and mobi
  • Published: July 11, 2017
  •  In stock
  • ISBN: 978-0-8308-9180-1
  • Item Code: 9180

Institutions matter. They give us an opportunity to have an influence for the common good that far outlasts us. But we often assume that institutions are at cross-purposes with dynamic communities, with personal vocational calling, and with core human values. We view them somewhat cynically as, perhaps, a necessary evil.

Institutions, far from that, remain essential to human flourishing. They are the very means by which communities thrive, individual vocations are fulfilled, and society is changed for the good. As a result, we all need to learn how to work effectively within institutions.

That is just what Gordon Smith provides. He unpacks the core of institutional intelligence—the wisdom of working effectively within an organization. At the same time, he shows how team leaders, directors, executives, board members, key stakeholders, and employees can avoid what is often their greatest source of stress on the job—working with the institutional character of their organizations.

Focusing on the non-profit sector, Smith unlocks the essential elements of how institutions function in a productive, healthy manner. Church staff, educators, and those in service agencies can all thrive by understanding these dynamics instead of fighting against them. By developing this essential vocational capacity, we and those around us can not only fulfill ourselves but also a mission that is larger than we are.

"I've known Dr. Smith for over thirty years, and throughout those years he and I shared the ups and downs of our institutional journeys. Evidently institutional intelligence was not always present! I'm thrilled that Dr. Smith has written this book in which he was able to reflect creatively on what constitutes the right building blocks for a healthy institution. In doing so, he amazingly succeeded in weaving in crucial themes from the nonprofit world, connecting them to Christian values and offering down-to-earth insights on how to implement them. The 'Individual and Group' exercises at the end of each chapter provide a helpful tool to make this book a workbook. I highly recommend this book to all church, seminary, and nonprofit leaders."

Riad Kassis, international director, International Council for Evangelical Theological Education, director, Langham Scholars Ministry, Langham Partnership

"This book engages one of the most important and yet inadequately addressed changes unfolding all around us: widespread disillusionment with, if not outright rejection of, institutions. And this disillusionment is characteristic of both the larger cultural context and the subcultural context of churches and parachurch organizations. Gordon Smith addresses the challenge head-on with the insight of a theologian, the experience of an organizational leader, and the realistic hopefulness of a thoughtful Christian. Supposed 'reflective practitioners' too often disappoint. Smith does not. He provides both richly insightful analysis and constructive, applicable principles and practices with which institutions may thrive. Not just identified 'leaders,' but both friends and foes of institutions, along with the people they serve (which is all of us), would do well to learn from this book."

W. David Buschart, associate dean, professor of theology and historical studies, Denver Seminary

"We can be walking among ruins without realizing it. Our buildings might stand tall, with shimmering glass or towering spires, but the institutions they house are eroding. Whether it's our cynicism or our fixation on individual 'authenticity,' our commitment to institutional maintenance has suffered. And as a result, mission suffers, because institutions are how we channel energies and sustain common work. This is why Gordon Smith's book is so important. Drawing on rich theoretical insight and years of lived investment in institutions, Smith has written a veritable handbook for the future of faithful work. I can't imagine anyone who shouldn't read this."

James K. A. Smith, professor, author, editor, Comment magazine


1. The Meaning of Institutions
2. Mission Clarity, Part 1: Affirming the Institutional Charism
3. Mission Clarity, Part 2: Discerning Institutional Identity and Purpose
4. Governance That Works, Part 1: Making the Right Things Happen
5. Governance That Works, Part 2: Finding Wisdom, Making Decisions
6. The Right People: Recruit, Develop, Empower
7. A Dynamic Institutional Culture: Fostering Hopeful Realism
8. Financial Equilibrium: Making Economic Sustainability a Priority
9. A Place to Be: Creating Built Space
10. Strategic Partnerships: The Synergy of Collaboration
Appendix A: Boards and Presidents
Appendix B: Institutions are Good for the Soul
Appendix C: An Institutional Intelligence Essential Reading List

Gordon T. Smith

Gordon T. Smith (PhD, Loyola School of Theology, Ateneo de Manila University) is the president of Ambrose University and Seminary in Calgary, Alberta, where he also serves as professor of systematic and spiritual theology. He is an ordained minister with the Christian and Missionary Alliance and a teaching fellow at Regent College, Vancouver, British Columbia. He is the author of many books, including Institutional Intelligence, Courage and Calling, Called to Be Saints, and Evangelical, Sacramental, and Pentecostal.