Visitors are not required to register with IVP to access the public pages of the Site. However, as part of the standard operation of the Site, IVP or its third party contractor may collect certain non-personal information from you, including but not limited to your browser type, mobile device type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.
Upon request we will provide you with access to all Personal Information that we maintain about you. You may request that we correct or modify such Personal Information, or direct us not to disclose your Personal Information to any third party other than those necessary to complete a transaction you initiate on the Site, those related to a legal proceedings, or those related to a change in control of IVP or certain of its assets. However, we will not release any information until we have verified your identity. We ask that you include a phone number and postal address in your request to facilitate that verification process. To make a request regarding your Personal Information, please see our Contact Us page.
We may use the Personal Information and non-personal information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products and services; (2) to provide you with targeted offers and advertising on the Site; (3) to contact you when necessary; (4) to review and analyze Site usage and operations; (5) to address problems with the Site, our business or our products and services; and (6) to protect the security or integrity of the Site and our business. We may also use your Personal Information to contact you with information and promotional materials and offers from us, as well as from our subsidiaries, affiliates, marketing partners, advertisers and other third parties. If you would prefer not to receive such communications, please email IVP at [email protected].
The privacy of communication over the Internet cannot be guaranteed, because the Internet is not a secure medium. You agree that IVP is not responsible for any harm, loss, or damage you may incur by the sending of Personal Information or other confidential information over the Internet by or to IVP. Credit card information that you submit when buying products in our webstore will be transmitted only over secure channels, never using email. (If you utilize one of our online forms instead of our webstore for product orders, we recommend that you call us later with your credit card information because these forms are submitted through unsecured email systems.) We will not save your credit card information for your future purchases unless you request that we do so.
We do not direct the Site to, nor do we knowingly collect or maintain any Personal Information from, children under the age of thirteen. If we have unknowingly collected Personal Information from a child under the age of thirteen and you are the child's parent or legal guardian, please email us at [email protected] to request that we remove such Personal Information.
You may be able to access the Site or sign into your personal account through a third party application (e.g. Facebook) and/or we may use a third party to help us track and analyze usage of the Site. In allowing access through such an application, we may receive certain information (including Personal Information) from the third party application and disclose certain information to such third party application. If you access the Site or your account from a mobile application, you may provide us with geo-location details. You may prevent this disclosure by adjusting the settings on your mobile device.
The Site does not respond to do not track signals and may collect Personal Information about users as they move across third party websites.
Under California's "Shine the Light" law, California residents who provide Personal Information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the Personal Information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared Personal Information for the immediately prior calendar year (e.g., requests made in 2017 will receive information regarding 2016 sharing activities).
To obtain this information from IVP please email us at [email protected] with "Request for California Privacy Information" on the top line above the body of your message. The requested information, if required by law, will be provided to you at your email inbox.
The rights under the GDPR are available to you if you are located in the European Economic Area (“EEA”). If you wish to exercise any of these rights, please use email us at [email protected]. We will respond to your request within 30 days of receiving it. Before accepting your request, we may need to ask for some identity documentation from you, to make sure we don’t inadvertently provide your personal information to someone else.