How long will it take for my book to arrive?

Please allow 7-10 business days for shipping.

When will my request be reviewed? Should I expect to hear back?

Your request will be reviewed within 24 business hours. You will receive a confirmation email that your request has been approved. All requests are subject to approval and availability.

My promo code is not working. Can I have a new one?

Yes, let’s get that working for you. Please contact academic@ivpress.com or 1-800-843-9487 (option 2 is customer service).

I’m looking for a new textbook, but I’m not sure which I’d like. Can you help me find something that will work well for my course?

Yes! You can use our Textbook Selector. This will help you narrow down books of interest by academic field and specific course work.

Does IVP Academic offer supplemental materials for any of their textbooks?

We sure do! Our Instructor Resources page has our offerings.

I received my textbook, now what?

You have three options:

  1. Keep the book you paid for.
  2. Return it and we will refund the card with which you paid.
  3. Let us know you have adopted the book as a required or supplemental textbook by submitting your syllabus and we will refund you for your 50% payment.

How do I submit my syllabus for the return payment?

Simply fill out the Exam Copy Reimbursement form and attach your syllabus showing the usage of the textbook. Our team will then refund you for the 50% payment to the card with which you paid.

Where can I leave feedback on a book?

Right here! Thank you for your time and effort.

I have a specific question not addressed here, who do I ask?

Contact us here, or call 1-800-843-9487 (option 2 is customer service).