We're improving our shipping and customer service this Fall by utilizing Longleaf Services to process and ship your order and to handle customer service communication. If you experience any difficulties, please call Longleaf at 800-848-6224. You can contact Longleaf between the hours of 8:30-5:00 pm Eastern Time. Additional contact information: Fax 800-272-6817 (24 hours); Within North Carolina or outside the U.S.call 919-966-7449; Outside the U.S., fax: 919-962-2704 (24 hours)

Thank you for your patience!

Please find answers to common questions and concerns below, grouped by type of customer: individuals; libraries, organizations, and retailers; and media outlets.

Individuals

Create or Manage Your Account

If you are shopping on ivpress.com for the first time, you can create an account when you place an order. At the end of the checkout process you'll have the option to:

• Save my address & payment info for next time.
• Enter a password below. On your next visit you can use this password to retrieve your account information.

If you had an account on ivpress.com prior to 9/1/23, you'll need to create a new login the next time you place an online order. PCI (Payment Card Industry) security standards prohibit the transfer of customer personal information, including login information and credit card numbers, to a new system.

Account history is not available on our website for orders placed prior to 9/1/23. Email IVP at [email protected] with your account history questions.

Lost Password

You can request a temporary password when you place your next order. After entering your email address you can select:

• Forgot password?
• Skip & Checkout as a Guest

If you select "Forgot password?" a temporary password will be sent to the email address you provided. You will have the option to enter a new password at the bottom of the checkout, which will be used for the future.

Orders & Credit Cards

Orders for books that are in stock are processed and shipped within 2-3 working days. We will ship forthcoming titles as they become available during the month of publication and will not charge your credit card until the book is shipped. All prices are in U.S. dollars and subject to change without notice.

Online orders can be placed using American Express, Discover, MasterCard, or Visa credit cards. The billing name and address must match what appears on your credit card statement. Credit cards will not be charged until your order has been shipped. Please note: the charge on your credit card statement will appear as Longleaf Services.

• For questions about orders placed inside the US, call 800-848-6224 ext 1 or email [email protected]
• For questions about orders placed outside the US, call 919-966-7449 or email [email protected]

If you placed an order prior to 9/1/23 and have not received it, email IVP at [email protected] with your order information and we'll find the tracking information.

Discounts & Promo Codes

Sign up for one or more of IVP's email lists to hear about new books and special offers that are most relevant to you. You can also check the sale tab on the website to see our current specials.

Online promotions and discounts are offered on ivpress.com using promo codes. Promo code discounting applies to the list price, and only one promo code can be used per order. Promotion prices expire after the designationed date. Please note: enter your promo code before entering your shipping option.

Shipping 

For web orders inside the US, we offer domestic shipping through USPS at a flat rate of $6.00 for the initial book and just $1.00 for each additional book. Other shipping options are available. Shipping rates are calculated based on weight and distance. Please anticipate a delivery period of up to 2 weeks. Other shipping options are available. Shipping rates are calculated based on weight and distance. Please anticipate a delivery period of up to 2 weeks. 

For web orders outside the US, a charge of $10.00 will be added for the first book, and an additional $6.00 for each extra book. Delivery via surface mail may take up to 4-6 weeks.

Sales Tax

Sales tax will be collected on orders to all locations where required except Hawaii and Puerto Rico.

Returns

Your satisfaction is guaranteed. If for any reason you are dissatisfied with the print edition of your order, return the merchandise prepaid and carefully packaged along with your order number and contact information, within 30 days, to the address below for a refund. 

Longleaf Services, Inc.
c/o IPS Distribution Solutions Returns
1550 Heil Quaker Blvd Ste 200
LaVergne, TN 37086

If you receive a damaged or incorrect title, please email [email protected].

Ebooks

IVP ebooks are available from Amazon and Christianbook—you can find a direct link for each title on the ebook product page on ivpress.com.

If you purchased an ebook prior to 8/1/23 and did not download it, email IVP at [email protected] with your order information. 

Accessible Editions

IVP offers accessible editions of books for people with disabilities. Ebooks are available for most IVP books, visit online ebook retailers or visit ReadHowYouWant (which specializes in accessible editions) to see whether there's an ebook or other accessible edition available.

Out-of-Print Books

Many of our out-of-print titles are available from Amazon.com, used book stores, and online services like these:

• Advanced Book Exchange: Browse millions of new, used, and rare books for every reader.
• Alibris: Search a large network of independent booksellers to find exactly what you're looking for.
• Baker Book House: Choose from over 90,000 used and out-of-print books featuring a broad spectrum of Christian theological thought.
• Biblio: Search from a carefully curated selection of quality old, rare, and out-of-print books.
• BookFinder: Access thousands of online booksellers with this search engine for new, used, and out-of-print books.
• Steel's Used Christian Books: This inventory of used religion books specializes in out-of-print and vintage religion and theology texts.

Authors

Discover new and bestselling IVP authors, and find ways to connect with them in their bios. 

IVP authors are experts in their fields and often speak at events and offer interviews. Learn how to contact an author to speak at an event. For a complete list of our authors who speak often, and their topics of expertise, visit our Media Experts page.

Partner Vendor Affiliate Details

IVP is an Amazon associate and Christianbook.com affiliate partner and earns revenue from qualifying purchases from Amazon and Christianbook with no extra cost to you.

Libraries, Religious Organizations, Independent Retailers, and Businesses

Organizations should not use ivpress.com to place orders. Please call 800-848-6224 or email [email protected] if you are ordering for an organization.

If you do not have an existing account with Longleaf you can set up one by filling out the application and submitting a copy of your State Tax Exemption Certificate. Independent retailers can update existing accounts here.

If your organization has unfulfilled orders you can contact Longleaf with any questions. Additional information on shipping and returns can be found on the Terms of Sale page.

Media, Permissions, and Submissions

Media outlets can book an author, download logos, and find additional resources in the IVP Media Center.

IVP content is protected by copyright. You can request permission to reproduce IVP materials.

IVP does not accept or respond to unsolicited book proposals. See our Submissions page for more details on manuscript submissions.