So you just bought an ebook from ivpress.com. Hooray! Now you may have questions about how to get it from your account to your device. Ebook support is available for downloading, locating, accessing, gifting, and buying ebooks in bulk quantities.

Ebooks are for individual use only, (you knew that) and can not be shared with others—unless you give them your device. 

Ebook Formats

Most ebooks created before June 30, 2021, are available in three formats: Adobe PDF, epub, and mobi. However, as of July 2021, Amazon stopped supporting mobi files, so IVP stopped creating them. Moving forward, new titles will be created in two formats: Adobe PDF and epub. Learn a little more about each format below.

  • Adobe PDFs are protected by Adobe's DRM (digital rights management) system. You'll need to download Adobe Acrobat Reader to read your pdf. Free versions are available.
  • EPUB is short for electronic publication. A majority of eReaders support EPUB files.
  • MOBI was used for Kindle applications prior to July 2021. Per Amazon, Kindle applications and devices can now read epub files. If you're having trouble reading an epub on your Kindle application, try updating your device or application. If problems persist, go to Amazon's Kindle support page for help.

How to Download an Ebook

To download an ebook you have purchased, follow these steps:

  1. Sign in with your username and password.
  2. Click on My Downloads at the bottom of any page at ivpress.com or click on My Account at the top right corner, then click Download Digital Products.
  3. Locate the title(s) you want to download and click the link to download your desired ebook file type.

How to Locate an Ebook

We make the most recent edition of our ebooks available on our website. If you previously purchased an ebook and no longer see the file in your downloads a new edition has replaced it or it has been discontinued. To get a copy of the previously purchased older edition, please call customer service at (800) 843-9487 (option 2) or email us at customerservice@ivpress.com. If you don't see your recently purchased ebook, please contact customer service for assistance.

How to Load an Ebook onto a Device

Learn how to load your ebook file onto your favorite device.

How to Gift an Ebook

To gift an ebook, add the ebook you would like to gift to your cart. In the shipping section of checkout, select Ship to Someone Else and add your recipients name, email, and address. The email you provide will become their user name on ivpress.com. The shipping address is required, as some states charge tax on ebooks.

After you complete your purchase, email your ebook recipient the instructions below. 

Dear [add name],

I have purchased an ebook for you!

If you have never ordered from IVP before: 

  • Go to ivpress.com and select Already a customer? Activate your account. An account was created for you.
  • Follow the prompt and enter the email address that you received this email.
  • Set up your password, using the link in the verification email you will receive. Please allow 30 minutes for receipt and check your junk folder.
  • Click My Downloads under the Help section at the bottom of the screen.

If you have an account with IVP, sign in using the email address used to send you this email. Click My Downloads under the Help section at the bottom of the screen.

I hope you enjoy the ebook.

P.S. If you have any difficulty accessing your ebook, please email customerservice@ivpress.com. They'll be able to assist you.

How to Buy Ebooks in Bulk

We can facilitate bulk ebook purchases for your small group, church, students, or organization. To place your bulk orders:

Bulk discount rates and a secure distribution method will be provided.

Ebook Quality

IVP was the first Christian publisher to make ebooks available on a dedicated ereader. This means that our ebook creation goes back a long way, and a few titles may have missed being updated with the latest technology. If you receive an ebook file that is not up to our usual standards please let us know by emailing us at customerservice@ivpress.com. Please include the title and author of the ebook, and the format (pdf, mobi, epub) in your email.

Downloading Operation World

The Operation World ebook is especially large due to lots of charts and maps that are included, especially in the PDF file, so it may take extra time to download (in some cases 15 minutes or longer).