So you just bought an ebook from ivpress.com. Hooray! Now you may have questions about how to get it from your account to your device. Ebook support is available for downloading, locating, accessing, gifting, and buying ebooks in bulk quantities.
Ebooks are for individual use only, (you knew that) and can not be shared with others—unless you give them your device.
IVP sells ebooks in two formats: ePUB and Adobe PDF.*
*Ebooks purchased at ivpress.com cannot be downloaded to Kindle Devices. Kindle Devices and Kindle-reader applications perform best using the mobi format available from Amazon. Some older titles are still available in mobi format, but may not work as expected on all Kindle devices and apps.
To download an ebook you have purchased, follow these steps:
We make the most recent edition of our ebooks available on our website. If you previously purchased an ebook and no longer see the file in your downloads a new edition has replaced it or it has been discontinued. To get a copy of the previously purchased older edition, please call customer service at (800) 843-9487 (option 2) or email us at firstname.lastname@example.org. If you don't see your recently purchased ebook, please contact customer service for assistance.
To gift an ebook, add the ebook you would like to gift to your cart. In the shipping section of checkout, select Ship to Someone Else and add your recipients name, email, and address. The email you provide will become their user name on ivpress.com. The shipping address is required, as some states charge tax on ebooks.
After you complete your purchase, email your ebook recipient the instructions below.
Dear [add name],
I have purchased an ebook for you!
If you have never ordered from IVP before:
If you have an account with IVP, sign in using the email address used to send you this email. Click My Downloads under the Help section at the bottom of the screen.
I hope you enjoy the ebook.
P.S. If you have any difficulty accessing your ebook, please email email@example.com. They'll be able to assist you.
We can facilitate bulk ebook purchases for your small group, church, students, or organization. To place your bulk orders:
Bulk discount rates and a secure distribution method will be provided.
IVP was the first Christian publisher to make ebooks available on a dedicated ereader. This means that our ebook creation goes back a long way, and a few titles may have missed being updated with the latest technology. If you receive an ebook file that is not up to our usual standards please let us know by emailing us at firstname.lastname@example.org. Please include the title and author of the ebook, and the format (pdf, mobi, epub) in your email.
The Operation World ebook is especially large due to lots of charts and maps that are included, especially in the PDF file, so it may take extra time to download (in some cases 15 minutes or longer).