Shipping & Delivery
We ship most orders via FedEx ground. If you include a P.O. Box in your shipping address (even if a street address is also provided), we will ship via USPS book rate (which usually takes 2-4 weeks for delivery). If you live outside the USA, we will usually ship via FedEx.
No matter how it is shipped, charges for orders placed through our webstore are based on your order total as follows:
- $0 - 19.99, add $5.50
- $20 - 49.99, add $6.50
- $50 - 74.99, add $7.50
- $75 - 99.99, add $8.50
- $100 or more, add 8%
Delivery times vary depending upon both the method of shipment and the distance your order must travel from our distribution center near Chicago, Illinois. Orders shipped via Fed Ex ground service usually arrive within 2 to 5 business days (count on 5 business days for any order traveling to the East or West Coasts). Orders shipped via USPS at book rate may take between one and four weeks.
Orders shipped to Canada and other locations outside the USA are usually shipped via FedEx allowing you the following two choices:
- Int'l Mail Standard Service: $4.85 per pound, 15-30 business days to your country's P.O. Box, after which they will ship to your final destination
- FedEx Int'l Economy/Priority: price based on weight and destination, 5-7 days to your country's P.O. Box, after which they will ship to your final destination
Orders may be subject to additional shipping charges (if we cannot use FedEx or a comparable carrier) and to customs duties outside of our control. Shipping times may vary widely. Please contact us before you order if you would like more information about shipments to your location.
Second-day, next-day and overnight service is available, but not through our webstore. If you need your books in a hurry, please call us at 800.843.9487 (option 1) to place your order.
If you have an Online Account, you may send an order to a third party or to a temporary address; before you order, simply click the "My Account" link in the top left corner of any web page to access and change your current account information. But please remember to change it back again! (Also, please note that the invoice included with the order cannot be removed or separated, so this is not a good option for gifts.)
If you have a Select Account, please call us at 800.843.9487 (option 1) to place your order.
We are required to collect 7.25% sales tax on the product total of orders shipped within Illinois.
First, fill in your organization's tax exempt ID number the first time you place an order and create an account in our webstore. Second, fax us your tax exemption certificate at 630.734.4350.
(You will only need to do these steps the first time you order; the tax exempt ID will be stored with your customer information and should be "filled in" by the computer system the next time you sign in to order.)