InterVarsity Press - Help/FAQ

Webstore Troubleshooting Guide

The Problem

We have had occasional reports from customers who cannot put more than one book into their webstore basket. Generally, this problem is caused by one of the following factors:

Cause 1: Disabled Cookies

Our webstore uses cookies to keep track of what is in your shopping basket—so it does not confuse your shopping basket with someone else's shopping basket when one or more customers are using the webstore at the same time. Our store will not function without cookies enabled. Please check your web browser's preferences/settings to be sure that "cookies" are enabled, not disabled. Then try our webstore again.

Cause 2: Privacy Manager Software

If you run privacy manager software on your computer, it may also block cookies from our webstore, even though your web browser's cookies setting is enabled. If you think this may be the case for you, please try turning off your privacy manager software before using our webstore again.

Cause 3: Web Browser or Other System Incompatibility

Though we have tested our webstore with many different browsers and operating systems, it's possible that some kind of system incompatibility could also cause this problem. If you have investigated the other causes and are still experiencing the same problem, please write to and include inforation on what browser type and version you are using (type, like Internet Explorer or Mozilla, and version, like 2.4 or 5.0) and what computer operating system you have.

Too Much Hassle?

Of course, if you don't have time or resources to troubleshoot this problem, we understand. You may also call our contact center to place your order: 800.843.9487 (option 1). Tell them that you have had compatibility problems between your computer system and the webstore, that you've contacted the webmaster about those problems, and that your telephone order has been authorized for IVP's 20% online discount—that is, unless your account type (author, professor, etc.) authorizes you for a different discount.

Please Accept Our Apologies!

We are truly sorry about the inconvenience this problem has caused you. If you've reported details of the problem to our webmaster, we will be in contact with you to investigate and solve the problem for the future.